filiplay Privacy Policy – How We Collect, Use, and Protect Your Personal Data

When you register for an account on filiplay, we collect personal information that is necessary to verify your identity and provide you with access to our platform. This includes your full name, date of birth, email address, mobile number, and your preferred payment details for processing deposits and withdrawals in Philippine pesos (PHP). We also collect information you provide when you contact our support team, respond to surveys, or update your account profile at any time. In addition to information you give us directly, we automatically collect certain technical data when you visit or use the platform, including your IP address, device type, browser version, operating system, and the pages or games you interact with during your session. This technical data helps us maintain platform security, improve performance, and ensure that the experience is optimised for mobile users across the Philippines. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification purposes under applicable regulations. All information collected is handled with care and used only for the purposes described in this Privacy Policy.

The personal data we collect is used primarily to create and manage your filiplay account, process your transactions, and deliver the gaming and sports betting services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential to your membership and cannot be opted out of while your account remains active. Your activity data and session information help us detect and prevent fraud, identify unusual account behaviour, and protect the integrity of the platform for all members in the Philippines. We may also use aggregated, anonymised data to analyse platform performance, understand how members navigate the site, and make improvements to the overall user experience on both desktop and mobile. Where you have given your consent, we may use your contact details to send you information about promotions or features that may be relevant to your interests on the platform. We will never use your personal data for purposes that are incompatible with those described in this policy, and we will not sell your data to any third party for their own marketing purposes. If you have questions about how your data is being used, you are welcome to visit our FAQ page or contact our support team directly.

filiplay does not sell, rent, or trade your personal information to third parties for commercial purposes. However, there are limited circumstances in which we may share your data with trusted partners or authorities in order to operate the platform lawfully and securely. We work with payment processors and financial service providers who handle your deposit and withdrawal transactions in PHP — these partners receive only the data necessary to complete your transaction and are bound by strict confidentiality obligations. We may also share data with technology providers who support the operation of our platform, such as hosting services, security monitoring tools, and customer support systems, all of whom are required to handle your data in accordance with applicable data protection standards. In cases where we are required by law, court order, or regulatory authority to disclose your information, we will comply with those legal obligations while taking reasonable steps to notify you where permitted. We may also share information within our corporate group for internal administrative purposes, including fraud prevention and compliance monitoring. Any third party that receives your data is contractually required to use it only for the specific purpose for which it was shared and to maintain appropriate security measures at all times.

filiplay uses cookies and similar tracking technologies to improve your experience on the platform and to ensure that certain features work correctly across sessions. Cookies are small text files stored on your device that allow us to remember your preferences, keep you logged in securely, and understand how you navigate the site so we can make it better for Filipino players. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to remember your settings on future visits. Some cookies are strictly necessary for the platform to function — for example, those that maintain your login session or remember items in your account. Other cookies are used for analytics purposes, helping us understand which pages and features are most popular so we can prioritise improvements. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect the functionality of certain parts of the platform. By continuing to use filiplay after being informed of our cookie practices, you consent to the use of cookies as described in this section.

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations. Transaction records, account history, and identity verification documents may be kept for a minimum period as required by applicable financial and gaming regulations, even after your account has been closed. Data that is no longer needed for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the deletion of your account, we will process that request in accordance with our obligations and inform you of any data that must be retained for legal reasons. We review our data retention practices periodically to ensure that we are not holding personal information for longer than is necessary. Where data is retained for compliance purposes, access to that data is restricted to authorised personnel only and is not used for any other purpose. If you have concerns about how long we hold your data, please reach out to our support team for clarification.

As a member of filiplay based in the Philippines, you have certain rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal information we hold about you, and we will provide a copy of that data in a clear and readable format within a reasonable timeframe. If any of the information we hold is inaccurate or out of date, you have the right to ask us to correct it, and we will update your records promptly upon verification. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that apply. If you believe that your data is being processed in a way that is unlawful or inconsistent with this Privacy Policy, you have the right to raise a complaint with the relevant data protection authority in the Philippines. You may also withdraw any consent you have previously given for optional data processing, such as marketing communications, at any time without affecting the lawfulness of processing that took place before your withdrawal. To exercise any of these rights, please contact our support team using the details available on the FAQ page.

Protecting your personal data is a priority for filiplay, and we implement a range of technical and organisational measures to safeguard your information against unauthorised access, loss, misuse, or disclosure. Our platform uses industry-standard encryption protocols to protect data transmitted between your device and our servers, ensuring that your login credentials, payment details, and account information remain confidential during every session. Access to personal data within our organisation is restricted to employees and contractors who need it to perform their specific job functions, and all such personnel are required to maintain strict confidentiality. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our members. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant authorities in accordance with applicable legal requirements and as promptly as the circumstances allow. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your filiplay account and to keep your login details confidential at all times. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action to protect your information.

filiplay may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer to members in the Philippines. When we make changes, the updated policy will be published on this page with a revised date, and we encourage you to check back periodically to stay informed. For significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify you through the platform or via the contact details associated with your account. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to discuss your options. We are committed to being transparent about how we handle your data and will always aim to communicate changes clearly and in plain language. The most current version of this Privacy Policy is always available on this page at filiplay.pro/privacy-policy.